Shipping & Returns
1. Order Processing & Delivery
At PICCK, we aim to deliver your orders safely and provide a smooth shopping experience. Orders are processed after confirmation, and delivery times may vary depending on your location, product availability, and courier service.
Once your order has been shipped, you may not be able to cancel it. Please ensure that your order details are correct before confirming your purchase.
We appreciate your patience and understanding if unexpected circumstances cause delivery delays.
2. Wrong Product Delivered
If you receive a product different from the one you ordered, please contact our Customer Care Team as soon as possible.
- Step 1: Email us at picckshop@gmail.com with your order ID, photographs of the product received, and an explanation of the issue.
- Step 2: Provide the required unboxing video to help us verify your request.
- Step 3: Our team will review your request and inform you of the next steps.
- Step 4: If your request is approved, we will arrange a return pickup through our courier partner or provide an alternative return arrangement if pickup is unavailable at your location.
- Step 5: After the returned product has been collected, we will arrange a replacement, subject to product availability, or process an applicable refund.
3. Damaged or Defective Products
If your order arrives damaged or defective, please notify us by emailing picckshop@gmail.com.
Please include your order ID, clear photographs of the damaged product, and the mandatory unboxing video.
Our Customer Care Team will review the details and guide you through the return, replacement, or refund process. Approved returns will be arranged through our courier partner wherever pickup is available.
If a replacement is unavailable, an applicable refund will be processed.
4. Return Conditions
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The original packaging, labels, tags, and accessories must be included, where applicable.
- An unboxing video is mandatory for return requests.
- The return request must be submitted to our Customer Care Team for review.
Products that do not meet the applicable return conditions may not qualify for a return or replacement, subject to applicable consumer-protection laws.
5. Refund Policy
- For an approved return, the refund will be processed after the product has been picked up by our courier partner and the return has been confirmed.
- For orders cancelled before shipment, an applicable refund will be initiated.
- The time taken for the refund to appear in your account may depend on your payment method and payment provider.
6. Order Cancellation
Orders can be cancelled before they are shipped. If you wish to cancel an order, please contact our Customer Care Team as soon as possible.
Once an order has been shipped, cancellation is not available under our standard cancellation process.
7. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Please review the final order amount and shipping charges carefully before confirming your order.
8. Contact Us
For assistance with shipping, returns, replacements, refunds, or cancellations, please contact us:
- Email: picckshop@gmail.com
- Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
At PICCK, we value your trust and will do our best to help resolve your concerns.