Privacy Policy

Effective Date: October 16, 2026

1. Introduction

At PICCK, we understand the importance of protecting your personal information. We are committed to maintaining your privacy and creating a safe, reliable, and comfortable shopping experience. This Privacy Policy explains how PICCK collects, uses, stores, and protects information when you visit or shop through our website.

By accessing our website or using our services, you acknowledge this Privacy Policy. We encourage you to read it carefully to understand how your information is handled.

2. Information We Collect

To provide our shopping services, PICCK may collect the following types of information:

• Personal Information: Your name, email address, phone number, billing address, shipping address, and other details you provide when creating an account or placing an order.
• Order Information: Details about the products you purchase, order history, delivery preferences, and transaction status.
• Technical Information: Your IP address, browser type, device information, and operating system, where collected by our website or service providers.
• Website Usage Information: Information about the pages you visit, products you view, and how you interact with our website, where such information is collected.

3. How We Use Your Information

PICCK may use the collected information to:

• Process and manage your orders.
• Arrange product delivery and provide order updates.
• Respond to your questions, complaints, and customer support requests.
• Maintain your account and provide relevant shopping services.
• Improve website performance, usability, and product offerings.
• Detect suspicious activities and help prevent fraud.
• Send promotional messages when permitted and where applicable.
• Fulfil legal obligations and protect our legitimate business interests.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, remember certain preferences, and understand how visitors use our services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or shopping functions.

5. Sharing of Information

PICCK respects the confidentiality of your personal information. We do not sell your personal information to third parties.

We may share relevant information with service providers when necessary to operate our website and fulfil your orders. These may include delivery companies, payment service providers, website hosting providers, and technical support services.

Information may also be disclosed when required by applicable law or when necessary to protect our website, customers, and legal rights.

6. Payment Information

When you make a purchase, your payment may be processed through an appropriate payment service provider. Payment information is handled according to the provider's applicable policies and security procedures.

PICCK does not intentionally store complete payment card details on its own systems unless such storage is specifically implemented and handled in accordance with applicable security requirements.

7. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, loss, misuse, or disclosure.

Although we work to safeguard the information entrusted to us, no method of electronic transmission or data storage can be guaranteed to be completely secure.

8. Data Retention

PICCK retains personal information for as long as reasonably necessary to provide our services, manage customer accounts and orders, resolve disputes, maintain business records, and comply with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion of certain information, or withdraw consent where processing is based on consent.

You may also opt out of promotional emails by following the unsubscribe instructions provided in those communications, where available.

To submit a privacy-related request, please contact our Customer Care Team using the details provided below.

10. Third-Party Websites

Our website may contain links to external websites or services. These websites operate independently and may follow their own privacy practices.

PICCK is not responsible for the privacy policies or content of external websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

PICCK does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or privacy practices change. Any revised version will be published on this page along with an updated effective date.

We encourage visitors to review this page periodically to stay informed about how PICCK handles personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

• Brand: PICCK
• Email: picckshop@gmail.com
• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM

We value your trust and will make reasonable efforts to address your privacy concerns.

Thank you for choosing PICCK.